Crisis Communications: Developing a Workable Strategy & Plan


PA American- Mechanicsburg Office
852 Wesley Drive
Mechanicsburg, PA

Date & Time

Start Date: 05/18/2017
Start Time: 8:30am
End Time: 9:00pm


Michael Klein, a member of Cozen O'Connor's Energy, Environmental, and Public Utilities practice, will be speaking at this seminar in Mechanicsburg, Pa. While emergency response plans cover the operational responses to an emergency, they often do not include detailed information on how to effectively communicate with your customers, regulators, and the media. Poor crisis communication, such as what occurred in Flint, Mich., can quickly morph into a public relations nightmare that may damage the reputation of utilities for years to come. Learn how to develop a plan and strategy that‘s flexible enough to be implemented in a variety of crisis situations.



Michael D. Klein

Senior Counsel

(717) 703-5903