Jerome (Joe) Studer, managing director of Legal Fee Solutions, discusses fee complaints from general counsel and steps to take to defuse a fee dispute before it explodes, in Law360.
Fee complaints from general counsel can often feel like they're diminishing the hard work that goes into a legal matter, but experts advise attorneys to save their personal feelings for later and work to solve a dispute without damaging a client relationship.
From in-person meetings with the client to consulting with experienced colleagues, Studer says to "do whatever you can to deal with the situation," as small grievances can "potentially be relationship-destroyers" if not nipped in the bud.
The 5 tips include: Asses the situation; Make the first move; Get a fresh pair of eyes; Ask yourself: is it worth it?; Be realistic.
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