Crisis Communications: Developing a Workable Strategy & Plan (October)


Cranberry Twp. Municipal Center
2525 Rochester Road
Cranberry Township, PA  16066

Date & Time

Start Date: 10/13/2017
Start Time: 9:00am
End Time: 3:30pm


Michael Klein, a member of Cozen O'Connor's Utility, Environmental & Energy practice, will be presenting at this course hosted by PA-AWWA. With criminal charges filed against water system employees in Flint, Mich., it is evident that being adequately prepared for a crisis situation is not only critically important to the well-being of your customers but may also be very important to your future employment. While Emergency Response Plans cover the operational responses to an emergency, they often do not include detailed information on how to effectively communicate with your customers, regulators and the media. Poor crisis communication, such as what occurred in Flint, Mich., can quickly morph into a public relations nightmare that may damage the reputation of your utility for years to come.



Michael D. Klein

Senior Counsel

(717) 703-5903