Jennifer Brandt, co-chair of Cozen O'Connor's Family Law practice, discusses how to manage client communications and maintain your life in Lawyernomics by Avvo. In this age of instantaneous everything a phone call returned within 24 hours does not pass muster. Some clients are upset when you don’t respond within the hour. Email is the preferred mode of communication, but texting is a close second. Clients feel that you should be reachable at all times—weekends, nights, and on vacation—and why shouldn’t they? With everyone from toddlers to octogenarians carrying smartphones, there is an expectation that you will read and respond to communications right away.
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